Last Updated: 21st of April, 2026

Welcome to Radiant Soul. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you make a purchase or create an account, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)

Non-Personal Information

We may also collect:

Browser type and version
Device information
IP address
Pages visited and time spent on our site

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your purchases
Provide customer support
Improve our website and services
Send promotional emails (only if you opt-in)
Prevent fraud and enhance security

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Payment processors to securely complete transactions
Delivery partners to ship your orders
Service providers who help us operate our website (e.g., hosting, analytics)
Legal authorities if required by law

4. Payment Security

All payments are processed through secure third-party providers. We do not store your full card details on our servers. Your payment information is encrypted and handled in compliance with industry standards.

5. Cookies & Tracking Technologies

We use cookies to:

Enhance your browsing experience
Remember your preferences
Analyze website traffic

You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill your orders
Comply with legal obligations
Resolve disputes
7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
Opt out of marketing communications

To exercise any of these rights, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13 (or applicable age in your region). We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]
Phone: 07508743968
Address: 26, Tooting Bec Rd, SW17 8BD